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Terms & Conditions

Last Updated: July 7, 2026

Welcome to Inreacho. These Terms & Conditions (“Terms”) govern your access to and use of our website, software, and AI receptionist services.

By accessing or using our services, you agree to these Terms.

 

1. About Inreacho

Inreacho provides AI-powered receptionist software designed to answer calls, book appointments, respond to customer enquiries, and automate business communications.

 

2. Free Trial

Every new customer is entitled to one (1) free one-month trial.

During the trial period:

  • We configure and customize your AI receptionist for your business.

  • You may evaluate whether our services meet your needs.

  • We may continue adjusting and optimizing the AI throughout the trial to improve its performance.

The free trial is limited to one per business unless otherwise agreed in writing.

 

3. Satisfaction Guarantee

We stand behind our service.

If the AI requires additional improvements during the free trial, we will continue working with you to optimize the system.

Our goal is to ensure the AI receptionist performs as agreed before any paid subscription begins.

The satisfaction guarantee applies only during the agreed trial period unless otherwise stated in writing.

 

4. Subscription & Payment

Following the free trial, continued use of the service requires an active paid subscription or service agreement.

By continuing after the trial, you agree to pay the fees set out in your quotation, invoice, or service agreement.

Payments are due on the agreed billing date.

 

5. Late Payments

If payment is not received by the due date:

  • We may send payment reminders.

  • You will have three (3) calendar days after the payment due date to settle the outstanding balance.

  • If payment has not been received after the three-day grace period, Inreacho may suspend or disable the AI receptionist service until all outstanding amounts have been paid.

Service may be restored once payment has been received and processed.

Repeated late payments may result in termination of the service.

 

6. Pricing

Pricing varies depending on:

  • Business size

  • Number of locations

  • Features

  • Integrations

  • Custom development

  • Usage requirements

Prices are provided individually and may change for future renewals with reasonable prior notice.

 

7. Customer Responsibilities

Customers agree to:

  • Provide accurate business information.

  • Ensure any booking or scheduling information provided to the AI is accurate and up to date.

  • Obtain any legally required consent for call recording or transcription.

  • Use the service only for lawful purposes.

  • Maintain the security of any account credentials.

Customers remain responsible for decisions made based on information entered into the system.

 

8. Availability

We aim to provide reliable and continuous service but do not guarantee uninterrupted operation.

Temporary interruptions may occur due to:

  • Scheduled maintenance

  • Software updates

  • Internet connectivity issues

  • Third-party service outages

  • Circumstances beyond our reasonable control

 

9. AI Limitations

While our AI receptionist is designed to provide accurate and efficient responses, no AI system is error-free.

Customers acknowledge that:

  • AI responses may occasionally be inaccurate or incomplete.

  • Human review may be appropriate in certain situations.

  • Inreacho is not responsible for losses resulting from incorrect information provided by the customer, third-party systems, or unforeseen AI limitations.

 

10. Intellectual Property

All software, designs, branding, workflows, documentation, and content provided by Inreacho remain the property of Inreacho unless otherwise agreed in writing.

Customers receive a limited, non-exclusive, non-transferable license to use the service during an active subscription.

 

11. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the course of providing the services.

 

12. Termination

Either party may terminate the service in accordance with the agreed contract.

Inreacho may suspend or terminate services immediately if:

  • Payments remain outstanding beyond the applicable grace period.

  • The service is used unlawfully.

  • The customer materially breaches these Terms.

 

13. Limitation of Liability

To the fullest extent permitted by law:

  • Inreacho shall not be liable for indirect, incidental, consequential, or special damages.

  • Inreacho’s total liability arising out of or relating to the services shall not exceed the amount paid by the customer to Inreacho during the twelve (12) months preceding the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

 

14. Changes to the Service

We may improve, modify, update, or discontinue features of the service from time to time to maintain quality, security, and performance.

Where changes materially affect customers, we will provide reasonable notice where practical.

 

15. Privacy

Your use of our services is also governed by our Privacy Policy.

 
16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Inreacho is established, unless otherwise required by mandatory consumer protection laws.

 

17. Contact

If you have questions regarding these Terms, please contact:

Inreacho

Website: https://inreacho.com

Email: hello@inreacho.com

 

 

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