Missed calls.
More room to grow.
See what better call coverage could mean for your practice. Start with your numbers. Explore the opportunity.
Where could your call coverage improve?
The biggest gaps are not only after hours. They also happen while the front desk is already busy helping patients.
A day at the front desk
Illustrative call patterns, not measured industry averages.
Your coverage at a glance
This chart follows the missed-call rate you select below.
Turn a call gap into a clearer estimate.
Start with a recent month. Then adjust the booking assumptions to match what is realistic for your team.
Estimate your recoverable revenue
Adjust your practice numbers to update the estimate.
Count only extra bookings you would otherwise lose. Use the value of one visit for both patient types.
An illustrative estimate, not guaranteed revenue or profit. The 12-month scenario assumes the same call volume and results each month. Actual revenue depends on attendance, treatment and collections. Fractional booking counts are expected averages.
What is included in this estimate?
New-patient and existing-patient values both describe one appointment. Future treatment and lifetime value are excluded.
Use a booking rate that excludes repeat calls and patients your team would have booked through a callback anyway.
This is appointment value, not profit. Attendance, collections, treatment costs and the service fee affect your actual return.
See the impact of missed calls
See how your assumptions change the opportunity at different call volumes. Each bar uses the same rates and visit values from your calculator.
Illustrative scenarios using your current rates and appointment values.
Common reasons calls go unanswered
Patients call before opening, after closing, and on weekends.
Start with calls outside your opening hours.In-person patients and existing calls compete for attention.
Review the periods when the desk is busiest.Missed calls and voicemails are easy to delay or forget.
Check how many callbacks become bookings.A patient may simply call another practice and book there.
Separate new enquiries from routine requests.Coverage that fits the way you work.
More support for your team.
More ways to keep patients moving.
Inreacho answers when your front desk cannot, handles routine patient requests, and keeps calls moving toward the next action.
Discuss your call coverage ↗Calls can be answered whenever patients reach out.
Capture intent and move each patient toward the right next step.
Appointments can move directly into your workflow.
See what patients call about and where opportunities are lost.
Put your practice’s numbers into perspective
Talk through your estimate, your call coverage and the booking workflow that would suit your practice.